The group of trained participants included tour guides, tour operators, cab drivers, Ministry of Tourism employees in the cruise area, artisans, operators of small tourism service companies, such as restaurants, among others.
More than 90 actors that offer their services in the value chain of the tourism and cruise industry were trained in order to achieve excellence in the products they offer to cruise passengers on their tours and tours of each of the attractions of the province and the northern coast of the country.
The purpose of the workshop course: “Excellence in Service, WOW edition”, was to train the personnel in charge of each of the areas that provide first line services to cruise ship tourists, in order to provide them with authentic experiences and quality service.
The same, coordinated by the Regional Tourism Office for Puerto Plata and North Coast, was given by the facilitator and expert in tourism and the province, Ambra Attus, representative in the country of Aquila, a leading company in training for destinations in the global cruise industry.
At the Bravíssimo events hall of the Ocean World water park in this city, the Provincial director for Puerto Plata and the North Coast, Stephanie Kfouri, and Orfila Salazar, director of Cruises, gave welcoming remarks for the Ministry of Tourism.
Kfouri assured that “we are committed to ensuring that tourists receive excellent services”, which is why the workshop will bring excellent results in the quality of the services that cruise passengers receive while living the experiences of the Puerto Plata destination.
On behalf of the Minister of Tourism, David Collado, the director of Cruises of Mitur, thanked the directors of the Ocean World water park for opening the doors for the realization of the course and for receiving in its facilities almost a hundred participants.
He explained that the training initiative in the sector is part of the plans of Minister Collado to support the industry and in view of the sustained growth, month after month, that the cruise industry has been showing in each of the tourist ports of the country.
Salazar highlighted the great expectations for the country to continue its leadership in this sector with the beginning of the construction of a port for Samaná and the plans for a new terminal for Cabo Rojo, Pedernales.
He also said it is of great importance for the promotion and development of the industry that the city of Santo Domingo will host the 28th Annual Conference of the Florida-Caribbean Cruise Association FCCA from October 11-14.
Facilitator Ambra Attus began the workshop with a brief explanation of the current situation of the cruise industry, in times of pre, post pandemic, and recovery.
The training also included topics such as “The importance of service in the current stage of tourism reactivation”; “Responsible tourism and sustainability”; “The importance of working together” and “How to provide excellent service by serving the protocols” (anti Covid-19).
The expert Ambra Attus, with more than 20 years of experience in tourism, is also executive director of the Puerto Plata Tourism Cluster, consultant, and speaker on topics such as sustainable tourism, community development, among others.
The group of participants included tour guides, tour operators, cab drivers, Ministry of Tourism employees in the cruise ship area, artisans, and operators of small tourism service companies, such as restaurants, among others.
The workshop continues this Tuesday, July 26, in a virtual way to another group that has not been able to receive it in person, informed the director of Cruises of Mitur.