Edesur Dominicana continues to strengthen its customer service with the opening of 7 new Express Points, where citizens will be able to pay their electric bill in a fast and agile way, avoiding long distances. With this, the company also seeks to continue providing a close, efficient and easily accessible service.
The Puntos Expresos are units of agile and economical service, where face-to-face and telephone assistance is combined with self-management, opening the door to innovation and growth, with proposals that improve people’s lives.
The design of each space was conceived under universal accessibility standards. This means progress in terms of inclusion and customer service, with which the institution continues to contribute to its commitment to social responsibility.
Among the provinces where these Puntos Expreso will be installed are Bahoruco, specifically in the municipality of Tamayo, a space designed to be fully accessible and inclusive.
In addition, other points will be located in Buenos Aires de Herrera, in Santo Domingo Oeste, El Carril and Haina, in San Cristóbal. As well as in Juan de Herrera, in San Juan; Vicente Noble, in Bahoruco, and Sabana Yegua, in Azua.
The readjustment of these spaces also entails the sensitization of the collaborators to attend to people with disabilities. Therefore, the same has a customer service agent trained in sign language.
Edesur continues to advance in social responsibility programs, creating accessible and inclusive spaces worthy of customers and employees.