Medical tourism certification guarantees quality service

The provision of services for medical tourism in the RD has the opportunity to obtain a quality certification with international endorsement created by the Dominican Institute of Quality (Indocal), with the aim of standardizing its operations.

For this reason, Indocal has created the NORDOM ISO 22525:2020 Quality Seal for Medical Tourism, together with the Ministry of Public Health, the Ministry of Tourism (Mitur) and the Dominican Association of Health Tourism (ADTS).

Indocal will grant certification to those service providers and intermediaries that meet all the requirements of the standard, for which they will undergo an audit process.

Jhoan Regalado, in charge of Systems Certification of the Conformity Assessment Directorate, explained that the objective is to guarantee the quality of the service provided to tourists. Its application is, in principle, voluntary.

Rules steps

He explained that the rules cover three aspects: pre-trip and pre-treatment, treatment, and post-treatment.

Lorenzo Ramírez En Lanzamiento Sello Calidad Turismo MédicoIt establishes from how the patient should be contacted abroad, to the follow-up and communication after the surgery, once they leave the country. It also mandates the publication of all accreditations and certifications of the personnel working in the medical centers.

The regulations cover visa procedures, translation services, transportation services, accommodation services, follow-up and action plan for tourist satisfaction and requirements for facilitators and medical assistance providers.

In addition, it establishes parameters on information regarding medical assistance providers and treatment, planning and coordination of personnel in the centers, qualification requirements, training received and the admission process.

It details requirements for patient records management, informed consent, rooms, discharge, safety and security, food safety, pest control and disinfection.

It applies to all organizations involved in medical tourism, including healthcare providers, plastic surgery centers, dentistry, tour operators and others.

Competition for quality is expected to have a positive effect on the satisfaction of health tourists visiting the Dominican Republic, according to Diario Libre.


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