Gina Eli, the new general manager of the Embassy Suite by Hilton Santo Domingo, said that after her appointment last year, she is focused on raising the level of the hotel, which “is already among the best in the city, both in terms of facilities and service”.
He stated that the idea is to prepare the chain to compete with new brands coming to Santo Domingo. “Our plan is to prepare the hotel and raise the level of services and the offer we have.”
He explained to arecoa.com that in a general way the hotels in the city have “worried” about having good facilities, but that the focus should be on providing the human resources with tools.
“The human resource is what makes the difference in the service and I believe that the time has come to raise the quality if we want our destination to grow we must pay attention to the human side, dedicate ourselves to train and invest in our professionals to know and master the service provided to the guest and above all create a culture of belonging to what they offer the hotel product,” he emphasized.
The director emphasized that her intentions go hand in hand with the quality that Hilton represents, although it operates under franchise by Coral Hospitality Corporation (CHC), “which has demonstrated over time its experience, dedication and service, which together with the values of the Hilton brand will make our product stronger in terms of service levels.
Source: Arecoa.com
