Mitur issues resolution to regulate services in cruise ports

The Ministry of Tourism (Mitur) issued a new resolution to regulate the activities for the provision of services in the country’s cruise terminals.

Resolution DJ-001/2024 was signed on January 9, 2024 by Minister David Collado.

It states that all service providers at cruise ports are required to have a valid operating license and outlines specific requirements for facilities, security, signage and personnel training.

In addition, the resolution requires operators to report passenger numbers and any incidents to the Ministry of Tourism and calls for collaboration with relevant government agencies.

It establishes obligations for cruise port operators, including the implementation of safety and quality of service measures, as well as the reporting of passenger numbers and incidents to the Ministry of Tourism.

It also requires collaboration with relevant government agencies and requires public dissemination of the resolution.

With this, Mitur reiterates its commitment to ensure the safety, quality and satisfaction of cruise passengers, tourists and local and foreign visitors who enjoy cruise terminals in the DR.

Other key aspects of the document

Operating Licenses for Service Providers: All service providers at cruise ship ports must have a valid operating license issued by the Ministry of Tourism, according to the type of service provided. Those persons or entities that use third parties as subcontractors must ensure that the subcontractor also has a valid license.

Compliance with Specific Regulations: Restaurants must comply with the provisions of Regulation no. 2116, Classification and Standards for Restaurants, while gift stores must follow Regulation no. 2123 for gift stores. Travel Agencies must abide by the provisions of Decree 815-03, which approves the regulations for classification and standards for Travel Agencies.

Safety and Quality Measures in Cruise Ports: Cruise port operators must implement measures to guarantee the highest standards of safety and quality in the provision of services. These measures include the creation of prevention and contingency management programs, the development of strategies to maintain security, the posting of maps and signage in Spanish and English, and the guarantee of adequate general lighting and permanent surveillance of port facilities.

Obligation to Inform the Ministry of Tourism: Cruise port operators are required to inform the Ministry of Tourism, within the first three (3) days of each month, of the number of passengers leaving the terminals and entering the port facilities.

Source: Arecoa.com

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